service cloud specialist superbadge challenge 2

Various trademarks held by their respective owners. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. This is where you start building out the ability to manage support levels. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Sounds like an easy oops! Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". thanks a bunch. If you need more help, leave a comment! I am getting this below error. I'd do a quick google search on Salesforce Macros- It's a point and click process. If you did them recently, try not to leave it too long to attempt this superbadge. I had problem with the chart, now everything is correct. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. I did add the things mentioned automated action in macro. When you start a create a new report, simply click to start with a clean screen. Processes. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Tips for Passing the Service Cloud Specialist Superbadge Review the steps to create the 'Cloud Technical Team Support Process'.". Ensure Agents have access to Knowledge when viewing a Case". Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Service Cloud Specialist Superbadge Challenge 2 Question. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. You write beautiful things. Thanks. Thank you! You signed in with another tab or window. Thank you for your time and response. Module. Did you check the little box to activate the entitlement process? Hi fixed it. Activate your knowledge groups and sub-groups. Below are tips and gotchas for each report / dashboard. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I can't figure out what this error means. Good to hear!!! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Service Cloud Specialist Superbadge - 4,5,6,7. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). nay help is much appreciated. Back to the superbadge. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. We recommend using a new Developer Edition (DE) to check this challenge. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Ensure the Customer Contact can be tracked on Cases. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. No. Ensure you group report results correctly. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. No. If you are short on time, start around the 20 minute mark. 3 new items on utility bar. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Did you start with a clone of the correct profile? Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. After changing the name of the inactive user it worked for me. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. You do not need an overflow assignee, but you will need two queues. It is now working. Theyre such a useful way to remember what needs to be done before you start. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Configure a named credential and remote site according to the specifications outlined in the business requirements. It's likely something simple like an extra character. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. (Hint- The name of the component is not "entitlements"). Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! please verify. Could you suggest how to troubleshoot it ? "Im not able to add instructions in the macro. I'd try this- Delete the current process. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. No. The demand for UI/UX design implementation is continuing to grow. I have named and renamed it (Over and over and over). Glad you figured it out! *must be completed in lightning experience*1. hey,yes it was, i figured out after you replied. Could you share some details of what you have? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Service Cloud Specialist Superbadge - 1,2,3 - Blogger Intermediate case users can access both lists of cases. Sign in Look at the page layout again- there is another item you will need to add. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Glad you solved the problem! Copyright 2000-2022 Salesforce, Inc. All rights reserved. If the action is missing from the page layout, it will not show up as an option in the feed. I just finished the superbadge. I was creating 'wrong queue' queue . Thanks a lot. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Something a little odd- Have you added the chatter feed/publisher to the layout? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) This is really a tricky one. Create the Cloudy Technical Team support process! Once this was done, I passed the 3rd challenge section. I have the Milestones field in the page layout too. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Hyatt Place New Taipei City Xinzhuang. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. The worst error! (Email to rebecca@capstorm.com). Modified 2 years, 1 month ago. (Hint- search in setup for "support process". "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I am not sure what I'm doing wrong? I am stuck on challenge 5. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I've had it take up to 24 hours :(. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Ensure the Case Reason and Type Analysis report format is SUMMARY. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. and me too!! Also, my email-to-case and email on demand are checked. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Did you perform any particular action to get the email available on the console ? If not, I'm happy to take a look at the details of your macro if you would post them as a comment. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. My brother has started to play with me! Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I have the same problem, I have the same problem, could you solve it? So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I got it figured out. Ensure you group report results correctly. " Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you set up the routing for Basic Cases properly." I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Tonight's challenge involves the creation of two processes. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Health Cloud Superbadge I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Service Cloud Specialist Superbadge - Qiita Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Usually this is due to some pre-existing configuration or code in the challenge Org. Will you be able to guide me? Think of this like a Sales Process. where you have opportunity stages associated with the process. Don't be worried if you are updating several page layouts plus the console app. I started the whole of the following steps in this section with the objective of creating a macro. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Also when i click on Overflow Assignee no records found window pop up. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I fixed it, it was a really stupid mistake. Let's do this. Could you shoot over a few screenshots of what you have? How would you enable people to select cases from an organised list? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Is knowledge.* On the lightning page layout? Trailhead Baby any idea? And I've included milestone tracker in the page layout. A mistake I have made many times as well! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Usually this is due to some pre-existing configuration or code in the challenge Org.