Thank you Amanda. Vivid Seats. We are absolutely sorry to hear what you experience. We would like the opportunity to turn this around for you. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets.
Vivid Seats | Buy Tickets on the App Store Vivid Seats Reviews, Complaints, Customer Service - Revdex.com A. Amalia G. Today.
Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard This is clearly a loophole being used often by venues to protect these ticket scammers. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. In my eyes I trully beleive you are a rip off company.
Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Is this your company? Luckily, the tickets were sent to me within an hour and they came through Ticketmaster.
Vivid Seats Reviews - vividseats.com - Review Centre Vivid seats is such a scam!!! We would love to review your order again to see if there's anything we can do to make this right for you.
Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Claim it and get a lot of features. I bought my tickets 5 months before the show. WRITE REVIEW. Lots of filter options to narrow down events. We are all set now and appreciate her cheerful assistance. We understand it's frustrating when events are postponed. A link has directed you to this review. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I did not get what I paid for. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! We understand how this may be upsetting for you. Vivid Seats is famous for its courtesy calls. This is an unfair and unnatural economics meant to hurt you. Just go through Ticketmaster or the event website directly. There were no humans to talk to to get my tickets before the event started. We could not access or find on Ticketmaster and vivid customer dis-service. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Wed, 11 May, 2022 at 5:09 PM. It was smooth and I didn't have to do all re-ordering process again. We would like to look further into this for you. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Unsubscribe at any time. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets.
Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Vivid seats has been getting scammy lately. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. 1st time user.
Vivid Seats Review | Top Ten Reviews *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. We added millions of opinions to our database and summarized over a million opinions. Then allows the seller to change the date to the day of the event. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours.
Support : Vivid Seats Customer Support Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints That is a lie. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. It went to automated system and never got a person to talk to. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Claim your listing for free to respond to reviews, update your profile and manage your listing. Full refund and apology for lack of ticket delivery. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Thank you. A.
Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber 2023 Trustpilot, Inc. All rights reserved. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. Shame shame for all the people you have messed with and hurt. Will my seats be side by side? Vivid Seats - Fraudulent agreement / promises made for a full refund Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. We apologize that you didn't receive the tickets you requested, Charlotte. This changed due to Covid, but we did not get a refund because it was getting rescheduled. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Call and ask what the service charge is before buying. You are paid through PayPal after the event occurs. Great service. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Day of game they said only had 2 tickets available and sold my other 4. Customer identification can be provided if needed.
2,266 Reviews of Vividseats.com - Sitejabber Report as inappropriate. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. The tickets were in TTC3 seats 30 and 31 in corner. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. They simply dont care. The office is amazing. Overall, my experience was very positive. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. A refund or seats in RTC4. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Yes. The tickets are yours now to you have to figure out what to do. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Ive only purchased tickets from this site twice. Repeatedly asked to speak to manager and he refused.
Home | Ticket Purchase Settlement Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Thank you for sharing your feedback, Gregory. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. That means the seats were $351, not $264. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Erika, we always want to leave a positive impression on our fans. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. They take your money, and you have no valid tickets. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I was terrified that I would not receive my tickets. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers.
We do this to make sure each fan is able to choose tickets that are most accommodating to them. Refunds can only be granted in the event a show is cancelled. With the plethora of ticket resell sites, this is one to avoid. Over 100 million tickets sold. FAQ. Paid over $300 to an event that was postponed minutes before it was scheduled. Couldnt cancel that ticket either. We also ensure all reviews are published without moderation. Purchased parking for the Super Bowl. Vivid refused a refund! I called before the event and after. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending.
Is Vivid Seats Legit? Review, Comparison & Alternatives To sell tickets, they must meet Vivid Seats requirements. I paid for the first 15 rows.
VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I asked to speak to the manager, told me there was no one above him. They won't refund me or get me two tickets together. And, I will never refer you to any of my friends and family. Enjoy reading our tips and recommendations. From A to Z, Vivid Seats customer service is fantastic. Eugene was very helpful with my questions. "We have currently put them on 'No Rating' while they investigate the complaints and . 10.1K Ratings. One arrived by mail with a "Lot 16" other was delivered electronically. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase.
Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Its location on this page may change next time you visit.
How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO What 4 Analyst Ratings Have To Say About Vivid Seats. Long story short I never received the parking pass and had to pay in full at the gate. I simply want a partial refund because I feel that is fair. He was absolutely fantastic at his job. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I would like to warm people to avoid buying tickets through Vivid Seats. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Was not able to get in with those tickets I paid for. All for the seller, not for the customer. We spent $700 and had our experience ruined for really no good reason. Absolute worst customer service ever. We also confirm that your tickets are general admission. I someone needs to hold ticket brokers responsible. However, no matter what link they have provided I cannot access these tickets. Despite very different reviews, the site is very popular not only in America but also abroad. I was told that I should have known that by this note that was listed: xfer Piggyback. The moment you hit submit, they have your money and will not refund. Explain your situation and why you wish to receive a refund. Well start sending you the news you need delivered straight to you. Bought 6 tickets and only 4 were transferred. Customer service would not help since the event was technically postponed and not cancelled. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. The third party did not send us the electronic tickets. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! We assure that you and your partner will be able to sit together. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. The site didn't show the total of $632.10 until after I purchased the tickets. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. So I quickly attempted to purchase another ticket. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I purchased tickets through you company for the September 11, 2022 Rodeo. Vivid seats sucks. says they have a no refund policy unless the event is cancelled. Thank you, you have successfully subscribed to our newsletter! A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. They can see this but they refused to issue a refund. The buyer is responsible for these costs. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find .
Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Sometimes the choice seems insufficient to customers. They are efficient, professional and the price is always right. Desired outcome: The name on my ticket was someone who purchased tickets the resold them through vivid seats. Beware. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Vivid Seats Review Summary. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I expect to pay the normal service fees, but not what you charged me for the tickets. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. They refuse to give a refund due to sending the tickets prior to showtime. Terrible customer service. These were special seats, including dinner and first 2 rows on the dirt. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! For further help, send us a direct message. I don't expect they are willing to give an apology. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. After setting up a ticket master account my tickets were sent to me. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. The request was put in minutes before. Your transaction is secure, and you also get a full refund for canceled events.
Please do not purchase tickets through Vivid Seats - Tripadvisor The sale of these tickets even violates Virginia state code which states: 59.1-466.6. 5 Weeks later changed their policy!!! Her personality was fantastic and the whole experience was just perfect. I then I received an electronic transfer notification which I followed through on. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. In one order, my tickets arrived via email within an hour or so. Marvin J was a great help to me in getting my tickets when n the website wasn't working. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Dont EVER use vivid seats for any purchases. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Received a correct order confirmation but when the tickets came in they moved me to a different section. My experience is consistent with those reported on BBB. For 2 and now the event is selling them for 25$$$!!! Ong please do not use this businessshadey as a summer afternoon under a big oak tree. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. When I went on their "live chat" to inquire, they didn't respond at first . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid nor Ticketmaster seem to care about my issue. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase.
Vivid Seats vs Seatgeek - Best Ticket Sites They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. only our *Volume Resellers* are allowed to re-sell tickets. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. I complained and they advised these were upgrade tickets and no refund would be issued. I am very disappointed in not being able to attend the show. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. and go to stub hub and . We believe in full transparency, and strive to ensure our fans are informed. How is one supposed to know that xfer Piggyback means your tickets aren't together? Promised by 2/23. One can only hope these ticket monopolies will be better regulated in the near future. Had rented a room just for this event. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. The support team was very friendly, knowledgeable about the event, and got me great seats. Phoney Company! Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Very deceptive and unfair marketing. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I received an email a few days before the game to "Confirm my email". I'm very disappointed in Vivid Seats. Vivid seats is horrible. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. This information will help to determine next steps. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. It is never our intention to make our fans feel this way. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. This comment was posted by a verified customer. Recent customer reviews are positive. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Do not use Vividseats!!
Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Any shipping fees associated with transferring the tickets are the responsibility of the buyer. This is not what I paid for. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . I feel sorry for other customers who have lost a lot more money than we did. The following is a chronological timing of the events that occurred: Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Chicago Illinois Vivid Seats is a trusted and reliable way to buy and sell tickets. VividSeats has B rating with the BBB.org as of September 2022. I asked to print the tickets for my group but was told I had to use the electronic system.
Vivid Seats | Event Tickets - Apps on Google Play 3 for $533.58. Sellers can choose the price for their tickets and modify them at any time. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Worst ticket platform that gives two sh*ts about their customers. WONDERFUL Young Man. Great customer service skills.
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