Anyone can write a Trustpilot review. Shocking company - bought two items trainers and sliders order value 100.28 never received. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. This is the last thing I buy from footasylum from here on. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Asked for a pair of trainerscould not even tell what the guy said. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ordered and paid on 10th December my daughter's Xmas present. We also ensure all reviews are published without moderation. Ordered it on Monday and it was delivered on Tuesday.
Frasers Group reportedly offers to buy Footasylum These featured collections are typically the most popular and best-selling products on the Footasylum website. The kind your customers really want. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Hey MattThanks for taking the time to leave us a review. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. They sent me trainers in a damaged box. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Delivery to Australia was super cheap and very very fast! After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Here are 8 tips for writing great reviews. I can't even point the blame at one member of staff because they were all terrible. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. 60%. Ordered Nike trainers. We also ensure all reviews are published without moderation. Average Delivery Time. First and last time I will use this company. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! By using a. 4. Shoved the card machine into our face. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. It goes against our guidelines to offer incentives for reviews. Giving one star so I can leave this review. Take care!Thanks,Rebekah. Restrictions apply. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Totally amazing service cannot fault. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Avoid this store at all costs. Just noticed that the box they have sent them in isn't for the correct trainers. Will not use again. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Help future customers by talking about customer service, price, delivery, returns & refunds. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. 2023 Trustpilot, Inc. All rights reserved. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Was looking everywhere but at her customers. All items must be returned in their original boxes and packaging. Reordered again Sunday afternoon, Monday morning was here.
Returning faulty goods to footasylum MoneySavingExpert Forum If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. - Callum Phelps, posted 11 months ago Received 2 small refunds for I don't know what!
Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. To start a return, fill out the returns form that came with your order and follow the instructions on the form.
363 questions people are asking about footasylum This is the last thing I buy from footasylum from here on. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. UK Returns Free return by our courier service. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Difficult, posted 2 weeks ago " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Tommy Jeans. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. There was a problem. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Next time it will be JD SPORTS for my next purchase. One star as there is no 0 stars. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Verification can help ensure real people write reviews about real companies. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. very helpful as Liverpool didnt answer the phone. It needs to be unworn or unused and still have the original tags. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Perfect from start to finish. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Hey Getta,Thanks for leaving us a great review. I would avoid at all costs. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. If valid, the page will refresh and your total will be updated accordingly. Up to 50% . Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Over 90 off RRP. Package allegedly dispatched on 11th December and now reported as list in transit! Why have i been rejected for my return as the item was faulty? Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! It goes against our guidelines to offer incentives for reviews. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. They were dispatched quickly and delivered within a few days to Northern Ireland. Quality, style and value superb.